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Credits and billing

The billing model in one line: 1 credit = 1 image. Everything below is the detail around that.

The model

There is no subscription. You buy a package of credits as a one-off purchase, and each successfully generated image deducts one credit from the balance. Credits do not expire, do not reset monthly, and are not tied to a plan — a balance you bought last year is still spendable today.

Because there is no recurring charge, there is nothing to cancel. If you stop using the product, nothing is billed.

When a credit is deducted

A credit is spent at delivery, not at request. If the image never reaches your library, you are not charged for it.

ActionCost
Generated image delivered1 creditMain image, detail crop, lifestyle scene or size variant — all the same.
Local edit with brush mask1 creditA masked regeneration produces a new image, so it is charged as one.
Re-download at another resolution0 creditsResolution is a download option. 1K, 2K and 4K all come from the same generation.
Changing file format on download0 creditsPNG and JPEG are exports of the same stored image.
Failed or timed-out generation0 creditsThe credit is returned to your balance automatically.
Safety-blocked generation0 creditsNothing was delivered, so nothing is charged.
Uploading a source photo0 creditsUploads and storage are free.

Packages

Larger packages carry a lower unit price. See pricing for the per-image rate.

PackageCredits and price
Starter50 credits — $19Enough to photograph a first batch of listings end to end.
Studio200 credits — $59For a catalogue refresh across a few dozen SKUs.
Catalogue1,000 credits — $229Bulk rate for agencies and multi-marketplace sellers.

Payments, invoices and tax

Checkout is handled by Polar, acting asMerchant of Record. That means Polar — not us — is the seller of record on the transaction. In practice:

  • Card details are entered on Polar's checkout and never reach our servers. We store no payment instrument.
  • Polar calculates, collects and remits VAT, GST and sales tax where applicable, based on your billing country.
  • The invoice or receipt is issued by Polar and emailed to you at purchase. Business details and a VAT number can be entered at checkout so they appear on the invoice.
  • The line item on your card statement will reference Polar.

Refunds

Because Polar is Merchant of Record, refunds are handled underPolar's refund policy rather than ours. Emailsupport@eluvana.com with your account email and the purchase date, and we will raise the request with Polar on your behalf.

Unspent credits from a recent purchase are the straightforward case. Credits already spent on images that were delivered to your library are not refundable — the service was rendered. If a generation failed, the credit was already returned automatically and there is nothing to refund.

Checking your balance

Your current balance and a per-image ledger are in the app under billing. The ledger records every deduction and every automatic return, so a balance that looks wrong can be traced to a specific generation.

What happens to credits if I delete my account

Account deletion removes your data, including unspent credits, after the grace period described in the Privacy Policy. Unspent credits are not refunded on deletion by default — if you have a meaningful balance, request a refund through support before deleting.

Questions about a charge?

Email support@eluvana.com with your account email and the purchase date. Refunds are raised with Polar, who processed the payment.

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